Mansur Gavriel Tracking Order Status

J’ai commandé un Champagne Bucket noir le 4 juillet, férié aux USA. Je l’ai reçu en Belgique aujourd’hui, 8 juillet, après un WE. C’est parfait. En voyant les avis ici, je me suis inquiétée et j’ai contacté le service clients aux USA. Réponse rassurante quasiment instantanée. Impeccable. Ils sont très réactifs. La seule chose que je remarquerais est que j’ai eu ce sac en soldes à 250 € + assurance et frais de livraison, soit 273,95 €, au lieu de 625 € chez Mansur Gabriel et jusqu’à 750 € sur d’autres sites. Ce sac est beau, le cuir est épais, mais il est ultra simple, il ne vaut pas 625 € et encore moins 750 €. Pas une seule poche à l’intérieur, les dimensions sont correctes, moyennes, mais rien d’autre qu’un beau cuir et la marque. Pour 273,95 €, ça va. Si j’avais payé le prix plein, je ne serais pas ravie.

Expensive item purchased as a gift over 7 days ago. Two emails did update. No response. They have the item I purchased or do they. They have my money. But I am disputing the charge with my bank. From the reviews this an operation one might want to avoid.

Bought bag. Insurance option selected from third party at check out. The bag is addressed to a parcel locker and doesnt get to me. Mansur Gavriel just say to UPS that I moved (did not) and the bag gets shipped back to them. In the meantime, they initiated my insurance claim (NOT ME - I wanted to wait to see if I could get the bag, hence I opened the case with UPS). The bag arrived back with them today, and they keep the money from purchase.

10 days and 3 follow up emails later, I'm still waiting for someone to respond to me regarding 1 faulty item and a standard return. Such disappointing service for a brand I had always respected.

I love their products but the email I sent them on 12 Jul on an order has been unanswered for 9 days. Not sure if I’ll ever get a reply 😒 and hate it when companies let you don’t this way.