Mano's Wine Tracking Order Status

We were excited to purchase team themed wine bottles to celebrate recent championships. So much so we recommended the product to many friend. However, our experience was extremely disappointing and the response from company was even more disappointing. We were charged for the product and delivery. We never received the product albeit changing our schedule to be home to receive the product as communicated. When requesting a credit we were told they know we don’t have product but still will not issue refund. We had to go to our credit card company to challenge the charges. The primary issues with the company was customer service and their delivery partner Fed Ex. Spent significant time on phone with multiple people at Fed Ex, drivers and offices. Different stories from all. My wife took days off to receive the product and no Fed Ex showed as they committed. Buyers beware. This was a less than satisfying experience that is still not resolved.