Makartt Tracking Order Status

I've Emailed Makartt Numerous Times, And They Have Not Fixed My Problem. They Sent Me Alot Of Gel Nail Polishes That I Did Not Order I Sent The Polishes Back And Asked For A Refund That I've Haven't Received Yet This Is My First And Last Time Dealing With This Company!

...but if you MUST try it, then only get from the Amazon storefront. I had used their products for a while, buying them from Amazon. They were okay for the price, although it have heavily increased with more name endorsements. After a while I was approached by them (ambassador account) on Instagram, and I became an ambassador. What they didn't tell you is that your ambassador affiliate save ups are different locations and do not merge, so for example CA, US and EU; You can earn US/CA affiliate sales but if you are in EU you simply can't spend them. From mothers day 2021 and all the way til now way into September 2022 I have been waiting for a package from them from a giveaway winning. Asking for status updates and tracking have been unsuccessful. When contacting Makartt support about the issue they just state because it's from the ambassador programme they simply can't help and tell you to contact the ambassador responsible person through IG. The person claim they sent it but I they never did and after a few tries they responded back with promises saying they'll send it soon, with months in between every reply.

I ordered once from them everything was fine, but when I ordered from them a second time my order was only 25 dollars they charged that and it was fine…. But a couple days later they charged 5 dollars then a couple more days they charged 2 dollars and some change. DO NOT ORDER FROM THEM DIRECTLY!!!! I usually only buy from them on Amazon but I wanted to see what it would be like to order straight from them, WORST MISTAKE! They are either envolved in scam or they got a hack in their system either way they stole entire half hour out of my paycheck so… I’m very disappointed, because why steal from a customer that could have been a regular…? Weird to me so my advice would is to stay away from their actual website. I may try another poly gel company until I see what they do to resolve this or make me feel less weird about their company, but until then I don’t recommend.

I used the European website (makartt.de). Good products, good prices, excellent customer service.