Maine Lobster Now Tracking Order Status

This is a wonderful building and an amazing array of staff. I was here for an event and it was perfect with separate gorgeous bat, as I'm sure you'll agree. And a large room space. Very close to Knightsbridge Station so in a wonderful location. Food for canapés was lovely. The upstairs is ideal for special occasions and events.

I've been ordering for years and got nervous when I read the recent reviews. My Christmas eve lobster tails were amazing. The only issue I noticed was that the shrimp were farm raised in Vietnam so I was skeptical but they were delicious.

I have bought lobster, crab, oysters and lobster bisque 4 times from Maine lobster now. The first 2 times it was everything I could ask for. The 3rd time my clams were frozen and dead. They forgot my lobster bisque. The 4th time my lobsters were thrown in on top of everything else and dead. I took pictures but you have to take pictures with the lobsters on their backs. They do not let customers write reviews unless they approve them. I wish I could buy from the company that sold to me the first 2 times because if you get what you ordered alive, it is great. Unfortunately after two bad orders I will go back to my other seller.

My sister surprised me on my birthday with 5 large, perfect live lobsters. They were delivered during a raging snowstorm (Denver) in pristine condition. We truly enjoyed every bite. The lobsters were chock full of sweet meat. Can’t beat a Maine lobster. I will be ordering again. No hesitations.

Edit, customer service reached out to me and is making it right. Updated 1 star to 4 star for this since they are making this mistake right. Didn’t receive the fresh lobster meat I ordered! Now have to replan dinner and eat a fresh lobster in front of my wife because her lobster meat for her rolls didn’t come in. Best they can do is reship the meat I ordered 3 days later in which the lobster would surely be dead. Spent 30 mins on the phone and best resolution they could provide me was re shipping the meat. No coupon for next order, no I’m sorry inconvenience item, nothing. They offered to give me a gift card to cover the meat which would have put me in the hole over $20 due to shipping and packaging. So instead of losing money and the order being late, the best solution was to reorder 3 days later and have to eat my lobster now and cook her something. Then do the reverse in 3 days. Terrible customer service. I get it, mistakes are made with packaging. However the fact that you are “not making it right” by only providing me what I already purchased 3 days after I was suppose to get them will make me order somewhere else from now on. Seems like per other reviews I’m not alone. Buyer beware!!