MADE BY ZEN Tracking Order Status

I’ve just purchased a diffuser and oil set as a gift, and a sneaky little oil for myself. The website was easy to navigate and delivery was very quick and my items we packed very well. Thank you

The reaction time was tremendous. It was thorough, thoughtful and positive. I would certainly recommend MadeByZen

Tried to order a diffuser and oils yesterday but a problem on the website prevented me from getting free postage and free gift. The team found a way around this and today my items arrived.... nicely packaged and with an extra free gift. As this is a gift I have not checked the items but I am really impressed by the speed and manner in which this was dealt with. Thanks so much Made by Zen. My 90 year old mother will be thrilled with these items. Might buy myself one at some point.

Ordered one of the aroma diffusers after falling in love with the diffuser my friend had bought from made by zen. The diffuser is silent, has an aesthetic look and the light can be set to your preferred brightness. After ordering, I realized that I would have to pay a significant amount of import taxes on top of my package (since I live outside of the EU). I requested the customer service to cancel my order as soon as possible (before shipping), and within 2 days received a sympathetic response. My order was cancelled immediately, so I would not have to pay any taxes, and I received a refund. Such a relief and I'm thankful for the quick reply! After I asked whether their products are available to order inside of the EU, Cindy from the customer service team offered to search for the diffuser I wanted at one of their suppliers within the EU - so I could order it from there. Could recommend their aroma diffusers to everyone and many thanks to the customer service team!

Really do love the aromatherapy diffusers, but the Nomad grey diffuser stopped working after two days of receiving it. Have contacted the company and have not had any feedback? Love the Kharis diffuser very much indeed, would definitely recommend.