Macrostax Tracking Order Status

I’ve gone back and forth between this app and my fitness pal. I like both but prefer my fitness pal. They have more accommodations for the same general price BUT macrostax sent me an email offering a promotion price and I thought with that it might be worth customizing the meals since many are not programmed in (as much as MFP). It takes a bit to dial in where your needs. The first time I used MS I was power strength training in most of my routine. When I went back I was running more than anything else. The calculations to my needs were generic. What I would burn in strength with the same amount of time in exercise as running was vastly different. With that being said, it can still be a great tool to pay attention to your own patterns. I enjoyed anytime I did speak to customer service except when I became pregnant. I requested a hold on the app as I wouldn’t be calculated or distracted by numbers while ensuring my focus on growing a healthy baby. I did not want to cancel nor want any money back, simply suspend the account so I could use it when I was not pregnant. I wanted to be sure to get through at-least the first trimester safely without tracking. The customer rep seemed to not even care to entertain the thought for a second. The first time she was ever rude and messaged me even though I’m pregnant I could still track and also that she checked my account and since I paid for a year with a discount added she would not give me a partial re-imbursement, which I never asked for! I see from the reviews above maybe she was bitter from so many others asking for refunds though I did not. It would be a nice suggestion to have the option to suspend the account through different seasons such as this. I thought this app was geared towards coming alongside women in fitness specifically but I could be wrong.

Have been using this app for 5 weeks now and for the first time in several years of “dieting” am finally loosing some weight! I find the app easy yo use. The recipes are great and I can’t count how many I’ve tried so far. Counting macros can be tedious, I’m hoping to eventually have a better idea of what certain meals contain so I don’t have to be so rigorous about it. I signed up with a holiday deal for half price for a full year, and will definitely get my money worth!

Not good value for the dollar even for a program in development. My experience with customer support unlike others however, has been positive. The variables for losing weight on this type of platform is challenging (user's drive, the food data and macro-program). The database is not fulsome specifically for Canadian users. The macro-balance is doable for me but.... I haven't lost any weight or 'inches'. I have 320 days left in my annual subscription so we'll see if the pendulum swings. Cancelling a subscription is super easy so I'm not sure how others were not able to.

Previously posted a 1 star review. I received a response from the company as well as a refund very soon after posting. Thank you.

My experience has always been incredible! If I had things come up where I needed to cancel I did so without issue. For me the app is amazing… I love that if I have a craving like fast food I can input and still hit my numbers despite a craving. Each time I get on here within a week I see noticeable results. This is literally my most favorite app. I have siblings and none of them liked the layout of the app and choose not to use it but for me I’m a lifer. Especially since I hate having to calculate macros and food. Never experienced bad billing issues or customer service issues — nothing but love for my stax.