Macros Tracking Order Status

Very pleased with the quality of the meals. What drew me to this company is the massive range of dairy free meals And also the fact that I can choose the larger sizes. The one downside is they automatically signed me up for a weekly subscription after my first order so you just have to go on and cancel that if you just want infrequent ordering/one off.

Some of their meals are quite tasty (especially the baked Korean chilli chicken), but there's a myriad of issues I've encountered that mean I can't actively recommend people use this service. 1 - When recurring subscriptions don't go through for any reason, you have 24 hours to contact them to organise payment otherwise they defer delivery. Payments occur on a Sunday around lunch time. I resolved an issue Monday at 2pm and was too late, so my meal plan was deferred a week. They don't cancel or bump the subscription they double bill you. If you're not careful you get 2 deliveries the following week. 2 - The food quality has deteriorated as time went on. Pasta has been mushy in certain meals (notably fettuccine with garlic chilli prawns). I've received half portions in the Japanese Miso Salmon (ordering large meals), and on 2 separate occasions the salmon was black around the edge. Unsure on the cooking process but quality was not maintained for what I received. 3 - It's like they've halved the number of meals available for large portions. A fairly standard weight loss diet for a male is 2000 calories. 3 large meals is 1800 - 2000 calories a day. Medium needs at least 4, small needs 5-6. Reducing the product range available doesn't make sense and makes the cost exorbitant. Example of removed large meals are: Green Curry Prawns with Noodles, Creole Fish with Pineapple, Naked Beef Fajitas, Thai Yellow Curry, Beef Rogan Josh, and Takahiro's Teriyaki Chicken. For the price, and reduced range in the large portions, it is more cost effective (and I am provided with better choice) to purchase from another meal provider.

I've been ordering Macros for a while, and I must say that I've found several issues that the company to improve for a better customer’s experience: 1. On two occasions, I found a dangerous chicken bone and a fish bone in my meals. Macros should enhance their quality control and food safety measures as this poses serious risks to customers. 2. My Macros box has been stolen more than once (not just mine, but also my friends' who ordered Macros) because delivery guys leave the box anywhere, sometimes on the street, instead of ensuring it's left in a secure location or following delivery instructions. 3. The delivery times are unreasonable, especially on Sundays (when most people are off work). I've had to wait all day for delivery, risking leaving my apartment unattended or having my box left in an unsecure location on the street. Other companies offer flexible delivery times chosen by customers or the option to deliver to safe locations such as post office lockers. 4. The website is confusing and not user-friendly, especially for tasks like changing plans, cancelling or freezing accounts, or providing delivery instructions.

Great food, probably the best ready made meal services we have tried......BUT...the delivery and customer service! My meals were left out in front of my neighbours house and had to be discarded, emailed through the website and a week with no response. Also the website is terrible. Due for a delivery today, if it goes pear shaped again I don't think I'll continue to be able to use them :(

It’s such a competitive market out there but Macros has the best formulated meals offering variety, tastiness, calories and great balance of nutrients. I’ve tried many brands but for me, Macros really stands out. Their options are pretty interesting and intriguing. Lots to choose from. They offer a lot of promotions as well throughout the year (this makes it so affordable) as well as different plans to meet dietary requirements (weight loss, muscle gain, vegan, lean)