Mackintosh Tracking Order Status

Received excellent customer service buying online (Juan C.) excellent communication & quick to reply to my email & help with my order. This was first time buying online with Mackintosh but have bought 2 other items from other retailers & both coats 🧥 are still my favourite coats I own I already know how this Cape fits & looks like on as already tried the item purchased beforehand & saved a bob or two in the process as it’s reduced in SALE & also further 10% with PROMO CODE added also. I must admit buying online with Mackintosh direct was a pleasure. Thankyou Juan C.

I bought a fairly expensive bonded cotton Mackintosh coat thinking I'd get a quality garment for years to come. Now less than three years after a large defective tear has appeared on the front side of the coat. I contacted their customer service in hopes of getting a warranty repair or a compensation of some sort. All I got were instructions to send the coat to Scotland for an assesment at my own expense or contact the retailer, which doesn't help in any way. Mackintosh seems to take pride in quality and their garments being hand made but apparently you can get better quality garments from your local supermarket. To avoid an expensive disappointment avoid Mackintosh.