Mackage Tracking Order Status

Their return policy is overly rigid and the window is too short. They are unwilling to make any exceptions and will basically let you hold onto an expensive item that doesn’t fit because you missed that arbitrary return window. I used to buy a coat here almost every single year. Their customer service was blunt, rude and unhelpful. I will never be returning.

This company has the absolute worst customer service possible. After changing their return policy to 2 weeks, which is ridiculous for a “luxury” company, they deny any exceptions for return requests that are even a few days past this short window. When you try to call a manager they are “away for days”, then on “break” and always with a promise for a response which you can guarantee you won’t get. Will never buy from this company again.

Bought a coat a couple of years ago, which I was very happy with for a while. However, once the coat got dirty the problems began. Multiple dry cleaning shops told me they would not be able to clean the coat. It requires specialized cleaning, but the specialists that they use were not willing to clean Mackage. Apparently this is a well known problem. I tried a few more dry cleaners, before reaching out to Mackage. The response I got what completely unhelpful. Now I have a coat that cannot be cleaned. I will definitely get my next coat somewhere else.

I advise you not to order on this website, because your order will never arrive. They will take your money without even sending you the Arcticles. be very careful. You will never get your money back. Do not trust this company that scams its customers and does not respond to emails. I've been trying to get my money back for months, because I never received my order, but they don't want to know anything and prefer not to answer. here is my order number as proof MKE4065. I'm going to file a complaint at the police station for fraud against this company I see that many customers have been scammed so do the same so that they close their site. It is a scandal that this kind of company can sell without problems on the Internet.

I bought the Calina coat online from a third party retailer in December. When it arrived, I noticed the Mackage emblem on the hood wasn’t completely sewn on and there were 3 runs in the material on the hood (almost as if it got jammed in the sewing machine). These weren’t noticeable flaws, so I hung onto the coat trying to decide if I should return it or keep it. The coat was super shiny, I hate to describe it like this but it was like black garbage bag shiny, which isn’t my liking as I preferred a more matte look. Also, I found that I had to handle the coat carefully so that I wouldn't leave scratch marks/lines (not runs) from my nails on the material. That was too high maintenance for me. January rolled around and I happened to be shopping in-person at a different third party retailer and found the Calina coat, but it was a matte black instead of shiny! I snatched up that coat and made the decision to return the one I already bought. When I got home, I compared the tags on both the coats as I wondered if they were made of different materials as one was shiny and the other was matte. In the end, the only difference I noticed was that the black trimming on the shiny coat was made of polyurethane while the matte coat had real leather trimming! I don’t know if it’s the same across the board for the shiny vs. matte Calina coat, but that was the case for me. I was shocked as both coats had the same price tag. Maybe they were trying to push out a large volume of the coats for the holidays and had to go for polyurethane to keep up with the demand? Still, when you’re paying that much for a coat, you expect it to have real leather. And the emblem not being sewn on completely along with the runs in the material on the first coat were a letdown. This is not the first time I’ve run into problems with Mackage products. They have beautiful designs, but the craftsmanship and quality aren’t consistent.