lumos Tracking Order Status

Super Unternehmen und ein super Helm der Lumos ultra . Super netter Kontakt und super Service. Aber es gibt etwas negatives zu sagen . Das Update fur den Helm muss immer Manual aufgespielt werden .Bei der Fernbedienung muss auch nach nicht Nutzung die Batterie geladen werden . Aber ich würde mir immer wieder einen Lumos Ultra Helm kaufen .

Excellent and timely response that resolved my remote control issue! Love the helmet! Five stars for sure!

Speedy Gonzales of response for problems Greatest helmet I ever had

I was going down hill on mile 13 of a 30-mile ride on my ElliptiGo 8C when I rounded a curve in the trail and hit a patch of slick mud. The next thing I knew, I was on the ground, bleeding from a cut on my forehead. I landed on my right side and head. I sat up, stopped the bleeding and after waiting about 10 minutes started on my way home. Once I reached home I took a shower to clean up and by this time figured I better go to the urgent care facility. I made my way there, and the doctor ordered some x-rays and a tetanus shot. The radiologist's report indicated I may have 3 fractured ribs and that I should go to the emergency room for a CT scan. To make the story short, I had a CT scan and was placed in a hospital bed in the hall of the emergency room. The emergency room and the hospital were completely full. After about 30 minutes, the trauma doctor finally made it around to me. He spent a lot of time going over the extent of my injuries. Every rib on my right side was fractured, two ribs were fractured in two places, and two ribs were completely broken. He said the force of impact was significant. Before he left, he said to me, "If you had not been wearing a helmet, you would not be lying in this hospital bed talking to me." Lumos makes a good helmet and I urge anybody riding a bicycle, tricycle, scooter or whatever to wear a helmet.

There was a lot of back and forth given the nature of my request (out of stock helmet), but finally the Lumos Helmet customer service team (specifically Vera @ Lumos) were able to pull some strings and get me the right helmet. I greatly appreciate their responsiveness and attention to my requests.