Luma Sleep Tracking Order Status

I bought last month a luna mattress and is wonderful.The sleep is much better now and i love it.

We have never slept so well! I even had to wake my husband up which has never happened in our 33 years of marriage. The foundation was easy to put together. At first, I thought the foundation was low to the ground, but once the mattress was placed in the foundation the height of our bed was perfect. Wished we would of purchased our lumasleep mattress sooner!!

I was very impressed with the customer support offered by Luma. We ordered the Hybrid Sleep System and received the core mattress without any issue. However, the latex top layer piece had not arrived with it. I called Luma and was told that it is shipped separately and should arrive within the next day or two. I received a voicemail the following day informing us that the top piece had been returned to their office as a result of the label falling off of the package. After apologizing for the delay, they took the initiative to overnight it to us. I was truly impressed that they were honest about the error and overnighted the package without any need for me to call back or even ask for such a service. Everything is assembled (very simple) and we are now enjoying our new mattress.

So far spent a bit over 30 nights on the Queen Luma Mattress. I am so far very happy with the feel and make of the mattress. Everything went as smooth as I could hope -- transaction, shipment, etc. I had a problem with sleeping hot, so I sent the company a note on their website. They phoned me up within the hour to see what exactly the problem was and how they could help. Were extremely nice and informative (the problem seems to have been with polyester bed sheets rather than the mattress). I would gladly recommend Luma to anyone who is looking to buy a coil/latex hybrid mattress.

I never received my product because apparently it was a third party product and they oversold. But Luma sleep never sent me updates or any kind of information about my product. After two weeks without any kind of notification as to why my item had shipped, I got in contact with Luma sleep through chat because they never responded to my email. That is when I was notified my item was on back order. Two weeks after that I still hadn’t received any updates. I tried to chat with Luma sleep to cancel my order and never got a reply. I finally got an email saying my order was cancelled.