Lulu Guinness Tracking Order Status

Brill fast response to my query. Was very satisfied with Danielle’s help to helping me source the purse that had been continuously out of stock and managed to secure stock. Very much appreciated the help thank you Elizabeth

Wrong item sent to me. I sent it back straight away. Took a week to respond that it had been received. Chasing my refund and told they need to ‘unpack and quality check the order’. Seriously? Customer service is non existent. Finishing your replies with warm and fuzzy comments does not get my refund. Never again

Fabulous customer service, they dealt with my query quickly and offered a thoughtful and empathetic solution to the problem. The customer service truly reflects the amazing brand that is Lulu Guinness.

Had an issue with an order and this was resolved in a polite and timely matter. I'd recommend buying from this company as if you did have any issues, the customer service aftercare is great and very fair. I'd have no hesitation buying from Lulu Guinness again in the future. Keep up the good work.

WONDERFUL customer service! I have never received such attentive customer service. Nikki is the absolute best! I was having issues with the package delivery so I contacted customer service and was so fortunate to correspond with Nikki. She followed the delivery process every day for me to ensure proper delivery. I can not express enough thanks to Nikki! I highly recommend Lulu Guinness. Not just for the fabulous products but also for the outstanding service. Many thanks again to Nikki!