Lucid Tracking Order Status

The quality of the Lucid mattresses has been good in our experience, we have purchased two in the past but last time we tried to order two more we had serious issues with their customer service. We tried to order repeatedly and the transaction was declined each time. When we contacted lucid they told us the reason was because our shipping address and billing address were not the same, which is of course because we do not receive mail where the mattress will be shipped only by po box. Of course this is a common situation with many people and I've never had a company reject a payment for this issue. When we contacted their customer support they explained that they could not bypass that our billing and shipping address had to be the same. This is completely lame and they are simply turning away business as we plan to order not just these two but more in the future. Will not do business with them again.

Product is not what it said it would be. Never inflated to the listed size in inches. Customer service is only reachable through email. The return policy or exchange is not listed accurately on their website. They expect me to take a 50 percent loss and resell the defective mattress or send it back at my expense with the responsibility to find a box large enough and a company that will ship it. Please consider this poor customer service and lack of quality before you consider buying

LUCID Mattress is not meeting quality expectations. Mattress is uneven on top surface and on sides. Corners are rounded and does not inflate into perfect cube. Seems like top foam is not aligned with bottom part. Poor quality control from lucid . Firmness is okay for medium firm . Also it was suppose to be 14 inch but got inflated to only 12-13 inches . I have used other similar brands and I would not recommend LUCID again

I got a 10" queen "gel memory foam" mattress for $260. I think it was a great deal, I'm very happy that I bought it. The mattress is thick and very comfy. It's probably warmer than firm mattress. It takes about 1 or 2 seconds to depress or expand after you lay down or get up. It can compress quite a bit, I do not have any issues with it but a heavier person I knew had trouble getting out of it, it seems like light foam.

Thank you Lucid for pricing a mattress and an adjustable base that I could afford. Most of the other companies priced me out of the market. I needed this setup because of chronic pain. You have helped me sleep again.