Lovisa UK Tracking Order Status

I recently ordered some goods from Lovisa and when I opened the package one of the earrings was broken. I sent an email to the customer care team at 1.30am Weds (yes I had a late night!) and later in the day at 9am I had received an email with delivery details of a replacement. I am so impressed with their customer service

Love the design and prices. But tarnished very quickly, when I stayed away from water and didnt wear them in the shower.

I love this shop! Every time I pass by Lovisa, I jump in to buy a few earrings. For a person addicted to earrings like me, their prices are extremely ideal. The quality is not bad, although I can't comment on it, as I have too many earrings to count and I wear a different one every day, so naturally it won't wear out so quickly. If they'll only start bringing in rings in big sizes, than the rings compartment in my jewellery box will overflow as well!! I'll take this opportunity to commend you for keeping your prices so low!! Good luck...

Bought a pair of earrings that broke from the Derby store after wearing them only once and for a wedding so wasn't free on the weekends to exchange these. Tried to get hold of the Derby store by phone but the telephone number was wrong and was a dead tone - hence marking them done one star. Contacted their online support services and they couldn't provide any other way of getting hold of the Derby store but authorised a return / exchange. Took the email authorisation email from them to exchange the earrings and the sales assistants at the Derby store didn't have a clue what they were doing, even though I showed them the receipt they seemed reluctant to do the exchange. Not impressed with the in store staff but very efficient handling by the online staff.

Found a pair of nice earrings online but wasn't ready to pay £4 something for delivery fee or buy up to £40 for free delivery. Went in-store and they didn't carry the item nor could they order it into the store.... Bit disappointing. Did buy a necklace and hoping that it doesn't tarnish too quickly as other reviewers have mentioned. It was labelled "sterling silver, gold plated". I want at least a couple of wears out of it.