Lovevery EU Tracking Order Status

The toys are expensive but good. The website functionality is the problem. Easy to subscribe, hard to adjust deliveries. There is no way on my online account to delay a shipment more than 7 days and no way to reschedule a shipment to be sent sooner. The website has complicated navigation and no direct way to contact customer service that I see except through a form that offers no confirmation that the information or request I submit is received, but did receive an automated email that again offered the same non-solutions and stated "We have received an increased amount of requests, which could cause some delay with receiving a response from us." Since I have saved previous emails from Lovevery.eu I duplicate requests made on that form. It is a workaround that could be solved by more flexibility in scheduling shipments in my account.

Great customer service. I thought I purchased a one-off toy kit (which was of great quality, very happy with it, but too expensive to buy automatically every 2 months) but I didn't read properly when I bought the kit and I actually agreed to a subscription. I wasn't aware of this so I was very surprised when I received a notification that my new kit was shipped and the amount was deducted from my account. I reached out to customer service and they went out of their way to help me. Even refunded the money and cancelled the shipment!

The toys are fine although a bit repetitive sometimes. I do not think the playkits are particularly well-thought and I have found that I am using toys at different stages than the recommended ones. The customer service used to be good, in the last months I am not happy at all with it. Answers seem to be taking forever to arrive (if they ever arrive) and I have also been asked to pay for the replacement of defective items. On too of that, it has happened twice now, my email and customer details to be confused with someone else’s (and details of that other person have accidentally been shared with me). Shame, as we were initially happy with the toys.

Das Lovevery Spielzeug ist hochwertig und gut durchdacht für die verschiedenen Altersstufen. Sowohl meine Tochter, als auch mein Sohn hatten verschiedene Play Kits und vor allem den Großen konnten wir anhand der Box in seinem Lernen von Farben unterstützen. Das Fühlbuch aus dem Charmeur Set mit den verschiedenen Texturen, Schwarz Weiß Bildern und Spiegeln hatte ich bestimmt 3 Monate immer unterwegs dabei, um meine Tochter zu beschäftigen :)

I really love the play gym for my baby. It is very well made. It has many interesting elements. My son was immediately interested in it. If you are considering purchasing it, it is really worth it.