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Loungefly Rating

TrustScore 4.9 out of 54.9Reviews 1414

Last Loungefly Reviews from Trustpilot

Kathy
Don’t order from Loungefly.com

Don’t order from Loungefly.com. Horrible service. I ordered a backpack and received a purse and 3 wallets. Just got an email saying unfortunately item is out of stock for a refund please return items that were sent in error for refund. Item was in stock when I ordered it and got an order confirmation. Got a return label for the back pack I never received 🤷‍♀️

Roxann Murray
My purse arrived damaged.

My purse arrived damaged.

Peter
The item never arrived but I had no further issues

The item never arrived but I had no issue recieving a refund so all is good. I had no issues contacting support either.

JACK
Irresponsible customer service and quality assurance

Purchasers should know that LoungeFly offers no warranty, provides no customer service in the event of a problem with their products, and will not address any product quality issues. The zipper on my knapsack broke after a month and here was their reply: "we do not currently offer a warranty on our products and are not able to exchange or replace items". Their suggestions were to have the zipper repaired at my own expense ($200) or return it to the retailer, which was not an option. Frustrating and irresponsible.

Fanny
AMAZING!

AMAZING! I have ordered with them for the first time. I ordered a Loungefly bag. Shipping was quick and easy, and everything arrived perfectly! I am in love with my new bag!

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