loungebuddy.com Tracking Order Status

I used Loungebuddy for the first time to book a lounge during a long work travel trip. During booking you see a confirmation that the lounge is confirming before it charges you. I get to the lounge, and they can't find the booking nor will let me in due to being full. I rightly request a refund from Loungebuddy same day which they agreed to as a "courtesy" which is a weird way to word it despite it being their error. They also told me the refund would take 5-10 business days. I still have not received a refund 3 weeks later and am having to contest the charge with my credit card. They gave the reason that they are waiting for the individual lounge to respond, meaning they would be the one who will decide to refund. Since I did business with loungebuddy and booked thru them, they should refund me. It's not my problem if the lounge doesn't want to work with them. If I wanted to deal with the lounge directly I would have done so and not used loungebuddy. I did not know it would be so difficult to get what I paid for or if not, get my money back without having to fight for it by sending multiple messages explaining the situation and talking to multiple reps and now go thru a dispute process with my CC. Be aware that bookings are not honored or guaranteed via loungebuddy, so be cautious when using them.....

I have been a loyal customer for years till one day they decided to be acquired and from then only customer with American Express CC is accepted, I have over $225 credit there and found out I can not use it unless I have American express, of course, made me very furious to know this how they can't even design the app to use credit at least till it's run out and to use the payment they preferred after? OF COURSE, NOT, I contacted the help said they will give it as form of gift card so I can use it and deduct my amount, guess what, in front of the lounge after 17h flights, short layover just want to rest my leg a bit before another daunting journey for 5 hours, the gift card not working, they are literally robbing their costumer!! I don't recommend this company at all