Lorex Tracking Order Status

At first I thought that it was a run around so I had posted a review , I rescinded my post,I spoke to a supervisor of my complain and she took care of my issues she was very understanding, courteous, knowledgeable and professional, for such a service, I would purchase and recommend Lorex to anyone that need a camera system, with great service and representative .

I reported a problem in warrenty where the doorbell would not reconnect after a power outage. Was told that's what it does and get a new wifi router. 15 months later the doorbell fi fi failed completely after reset it would not enable its own hotspot. While getting hold of support is easy they agreed the hardware was faulty but it was outside the 1 year warranty period so wanted to sell me a new one. Not buying another lorex one after this flakey experience.

Easy installation, good camera resolution

Just brought cameras with nvr new 2 months ago. Cameras are great NVR sucks. Hired one of their recommended installation experts to come and troubleshoot the problem. Very truthful individual who showed me the firmware for the NVR is outdated by 10 years but lorex sells them as the newest version. Showed me options online for competing NVR systems that will work better with my cameras. I brought one and now the playback and real time is awesome. Lorex would not refund me for their NVR so I sold it on EBAY for 12.00 it cost me 200 2 months ago.....

Quality products - I have had a whole home system installed for a year and the quality of the products are superb!