LookFantastic PT Tracking Order Status

I made the purchase on a Monday and received both the box and the rest of my items on Friday of the same week. Delivery was fast and items arrived in good conditions. My only concern was that the box had a picture of a different product than the one in the description (photo was a SWEED mascara and the description had a KVD one). A consult was made and the first response was apologizing for the delays in delivery (as mentioned before there was no issue with it) and I had to send the message again, to which the ''we're investigating answer'' was provided, and still no response. At the end, I got the SWEED mascara, that was the one I wanted, but this could be misleading for customers and also puts the customer service I could receive in a more serious situation in doubt. Apart from that detail, experience was ok :)

Às vezes tem caixas muito boas outras vezes são um pouco menos interessantes ou menos estimulantes pelo tamanho dos produtos, que parecem amostras, mas compreendo o contrabalanço. Normalmente são produtos de qualidade.

Got the monthly subscription but the products Keep coming repeated

Entrega rápida e eficiente

Fast and good service