lonely planet Tracking Order Status

I ordered the Venice guide from lonely planet and it didn't arrive. I contacted the customer services by email. I was told that I could be refunded or a new order could be raised as my online order had not been communicated to the warehouse. I said please reorder. This also didn't arrive. I asked for a refund. The book wasn't dispatched. There was no explanation. This was a waste of time and I was not happy.

LADY DOUGLAS RIVER CRUISES IN PORT DOUGLAS. Awesome experience, lovely cider and nibbles, great commentary, best seat on the boat, right up in the bow. Saw 3 large crocodiles in their natural habitat. Just the best day!

Pitié arrêter avec l'alcool, merci. Y'a déjà assez de problèmes, ne mettez pas celà en avant. Surtout att. Please stop with alcohol, thank you. There are already enough problems, do not put it forward. Especially wait.

good books, but unfortunately not good service. Due to challenges with the delivery of two ordered books, they were sent back. However, it is not possible to get a refund, due to a change of website, "it is not possible to make a refund". A discount code has been offered, but it is not usable as the books have been ordered elsewhere. Unfortunately, we now have a discount code for a website we don't need books from.

EDIT: I’ve changed it from. 2 to a 4 because the books are just so good. Ordering travel guide books is a lot more expensive from Europe now that you have to pay additional import charges. Before Lonely Planet customer replies with “We do state during checkout that our warehouse is located in London and customs fees may be applied”, that is not the case otherwise I wouldn’t have placed my order. It cost me an extra 8 Euros (79kr Feb 2023) to import 3 travel books into Sweden. Books themselves are to be recommended.