Loeffler Randall Tracking Order Status

Last fall I bought a pair of Loeffler Randall's Blakley Boots ($395) and when the zipper broke after ONE season of wear - they told me they couldn't offer me anything (like a repair from a cobbler, etc.). I'd never expect this gesture for any old shoe, but when you're paying an arm and a leg, this kind of thoughtfulness is expected. It also makes for a repeat, longtime customer who can believe in a brand and their products. Unfortunately they have lost a customer due to this response.

Buyer beware! Don’t be duped by deep discounted prices for this merchandise-especially if it’s a final sale. This usually means that the product is defective. I ordered a pair of shoes in the size that I always order from Loeffler Randall (Paige loafer 9 1/2). The shoes were a whole size too short and there is no measurement or sizing guide on the website-nor was there a disclaimer that the runs small on the site. Customer service is the worst!!!!! When I explained that the sizing was way off- they pointed to their final sale-no returns, refunds, or credit. But they did suggest that I pay extra for a cobbler to stretch the shoes and no other remedy. Loeffler Randall should state on their website if shoes run small or large. Also, post a measurements and sizing guide like most modern day merchants and stop hiding their merchandise defects behind the “Final Sale” moniker. This is deceptive.

Avoid!!! Shockingly bad business practices. I ordered a pair of shoes and bag that did not match the dress. I had to pay to ship the items back which cost £70. The eventual refund, which was supposed to be in 5 days per their TCs on the website took 10 days to action. When I flagged this they merely lengthened the length of time on their website, so altered the TCs of the original contract. The refund had 100 USD subtracted for “duties” and was opaque to say the least. When I pointed this out, their response was that I would be banned from buying again… As though I would want anything to do with them again!!! No integrity. Let’s see what Barclaycard say.