Lodge Cast Iron Tracking Order Status

A solid cast iron company. It's not the quality of the old cast iron pans from the 60's like "Erie". Those ones were half as thick and twice as good because they were light. They also had a much smoother finish. The modern Lodge is bumpy, but still works well enough once properly seasoned.

I placed an order on 12/08. The website says that all orders placed by 12/13 will be delivered before Christmas Eve 12/24. I received an email on 12/12 saying my order is delayed. They didn’t provide a new shipment date, when my order will be delivered or anything. I reached out to customer service and no answer for 3 days. When I get an answer all I received was “Per our terms and conditions we can’t change an order after it’s placed”. They didn’t provide me an estimated shipping time or anything. Just a cold, terse response without a resolution. Keep in mind, this is a $500 order, I paid $75 in shipping, and I placed the order over 3 weeks before Christmas. I’m being told I most likely won’t get the order before the holiday and they somehow can’t cancel the order because of their mishandling. I tried to call and reach out by chat and both options are unavailable. It’s sketchy

I current own thier: 12" CI skillet, 10" CI skillet, 3.2 QT combo CI dutch oven 12" CS skillet, 8" CS skillet, CS grill pan, CS griddle, and a chainmail scrubber. Lodge's cast iron (CI) and carbon steel (CS) have a rougher surface than other brands like Matfer, de buyer, and etc.So far this has been a non issue for me. I regularly use my 12" CI skillet, 12" CS skillet, 8" CI skillet and my Dutch oven.

Quality of cookware holds up if properly maintained. Never had a reason to contact the company directly.

One of my favorite small American companies. They make great cast iron cookware which is great to cook on. It’s not nonstick like Teflon, so cooking eggs on it isn’t quite as perfect as a traditional frying pan. But for everything else it has great characteristics: it retains heat well, you can cut on it while cooking without risk to health, and most importantly it will literally last forever. It’s so thick and heavy that I’m pretty sure it would stop a tank shell. I’m pretty sure my great grandkids will be handing it down to their own kids: that’s how certain I am that it will last.