Locks Online Tracking Order Status

Purchased an EPS cylinder and keys back in 2015. All good then, but something has since changed. Now as of 15/8/2022 they are no longer accepting new orders but “If you already have an existing LocksOnline EPS security cylinder suite (or a legacy Walters Group suite) and are looking to order additional keys, we are still able to offer this service to existing customers.” So I enquired about 3 new replacement keys. Annoyingly their EPS coded key cutting is bespoke to them and not standard EVVA coding, so my hands are somewhat tied. £65 for 3 keys incl postage. Ouch! I questioned the extortionate £9 postage for three small flat keys only to be told “these are our default prices”. Hmmm, so much for loyalty to a previous customer. To me it feels more like they are now profiteering from a captive customer base. So, bottom line, buyers beware (although this comment is now irrelevant seeing as they seem to have ceased selling products, bar the replacment key cutting service) I’d rather pay more now and buy a new cylinder / extra keys from a different supplier who supports EVVA EPS and so I wouldn’t be tied to a company with what I think is a very unfair postal pricing policy. Shame because back in 2015 I had no complaints, but I am now a disgruntled ex-customer.

Delivered on time, easy to install. Looks good.

Lock arrived next day ! Best online shop I have ever experienced. Well done !

I received what I ordered within a reasonable time, though I paid extra for fast delivery. That's all Folks.

I ordered six 610mm Alusplash silver internal corner trims which were delivered the following day for a kitchen install. I didn't open the on the day of the arrival due to work commitments. Unfortunately, when I did open the package at the install site, five were internal corners and one was a rogue external corner trim. As it was late on the Thursday before Good Friday, I was unable to contact LocksOnline in time to have the item exchanged. Emailing them over the Easter period resulted in an email reply first thing after the Bank Holiday. These things happen and it was not a big issue for me as I would be on site for a few days. What was impressive was the speed and the ease that Ann sorted out the replacement for me without fuss and the communication she sent me advising a replacement had been dispatched. I would highly recommend this company for its range of products, price but most of all their fantastic customer service. Five starts!