LL Flooring Tracking Order Status

I wish I would have read the reviews of LL Flooring before buying. It was the most horrible product I have ever installed. I’m not a flooring expert, but I’ve put down enough floors to know how to do it right. I had two friends that ARE flooring experts come look, and they couldn’t believe what they saw: Each piece of flooring basically shrunk and I ended up with small gaps between most of the pieces. The seams were extremely difficult to put together, and would routinely chip and crack during install. For the rest of the house I switch to a product from American Flooring instead, and it came out perfectly - not one issue. Easy to work with and beautiful. LL Flooring just seems cheap right out of the box. The seams are brittle. It obviously doesn’t acclimatize, even after a week. I opened a warranty request, but they told me that I obviously hadn’t read the warranty, which only covers SURFACE scratching. Wow. $2,000 wasted. I told them that I would leave a bad review on every site I could find and they really didn’t seem to care. I think they’re just a sinking ship and they know it.

We shopped around for waterproof vinyl for most of our downstairs flooring for a remodel. We found LLFlooring to be the best price for what we were looking for. We made sure to even our floors our and bought all the underpayment from LL Flooring also. Installed as directed leaving plenty of room around the walls for give. Well 2 year into it the tabs on the vinyl are breaking off in our most high traffic areas. The vinyl on top started peeling off. I called to file a claim and sent In pictures. They said they would investigate but then told me they would not cover the cracking and breaking of the tabs because we installed it and they don’t warranty that. We will not be buying from them again.

Do not buy flooring from lumber liquidators. The flooring is splitting, cracking, and chipping. We bought underlayment for extra installation. We have sent pictures and emailed, but they are not going to honor their warranty. If you deal with Megan, you know she is not going to do anything for you. Poor customer service and poor quality flooring. I wish I would of read the reviews before going to this company.

The two installers were professional. There was damage to door molding - probably while moving furniture. Somehow they broke a wheel on the office chair. After moving a metal filing cabinet the second drawer won't open. Called store and was told "I don't know how they could break a filing cabinet". I purchased a new cabinet, and all I wanted was to have it installed. The cabinet was somehow damaged, but store personnel can't believe a filing cabinet can be damaged. Now I have to pay for installation plus the new cabinet. Bummer!

Unlike the other poster my experience with Lumber Liquidators (Now L&L Flooring) was nothing but positive. We had L&L Flooring install a floor in a 12x12 home office. This room never had a floor just carpeting and when I pulled that out it was sub floor. Their work came out better than expected and my wife works in that room everyday.. However our house is also not new and settled. They used both glue and a compressor staple gun to install the hardwood floor. We like their work and will be going back again. But everyone's experience's are different. I always tell people to shop around. I did and found myself and my wife at L&L floor and never looked back