LLadró Tracking Order Status

I bought a porcelain light for my daughter’s 21st and when she opened it the upper part was smashed. This has to be reported within 24 hours of delivery to enable a free replacement and this did not happen as it was bought before her birthday. The Lladro assurance does not apply to lights which is fine and I offered to pay for a new piece and delivery. However customer care informed me it would cost more than buying a complete new light. I find this hard to believe and think it is in bad taste as it was on a technicality that they didn’t have to replace it and quite honestly I think it would cost a fraction of the money paid. They even offer to replace broken parts of their merchandise at cost. Also the light switch doesn’t work and this was because of an inbuilt flaw which they realised as they included a cheap and dull led light that probably cost a £1 from China. This item was not fit for purpose and everything about this company indicates it all about the money. Personally I feel that they shouldn’t have taken this approach with Goddess Lakshmi (the light) as she is the goddess of fortune and prosperity. David

Las figuras son preciosas,pero el centro donde se hacen que está en Tavernes Blanques, deja mucho que desear. Lo tienen muy abandonado. Feísimo

My wife loves these figurines I get her one ever year for Christmas, good quality

I ordered a gift for my mother via Amazon marketplace with "free delivery "by DHL. My elderly mother is now being harassed by DHL and threatened with collection agencies unless she pays 35 pounds import duty. Despite contacting Lladro many times and being reassured that they are dealing with DHL and the charges are their responsibility , they have done absolutely nothing - appalled at their lack of interest and ability to resolve an issue that they openly admit is their responsibility .