Outer Tracking Order Status

I ordered furniture with Outer late June, at which point I was informed my cream colored covers would be delayed until September. It is now the end of October, and I have reached out multiple times with no accurate information given about when these would be sent... Some of the furniture came scratched, and rather than have them replace the entire thing, I requested touch-up paint. I was also told this would be shipped in a few days, and never heard back. I have been in touch multiple times. I DO like the furniture, but this is a little wild to not have a response back, and I really wanted to have my furniture in cream color and not grey! UPDATE: I bumped up this review from 2 to 4 stars, as after I posted this I ultimately DID actually receive both the touch up paint and the cushion covers within a couple of weeks. Thanks!

First let me start with the product. It is great - the outer shell is so amazing as the trees around us drop a lot of leaves buds etc. the couch is sturdy comfortable and looks great. Because of this I understand the company is seeing tremendous growth. I ordered a couch (6 seater sectional in teak) around Memorial Day and the initial deliver estimate was off by a few weeks. While this was certainly frustrating as I wanted to enjoy the product their customer service really made up for it. Diana was responsive answering each one of my questions and personally getting my order out the door. They acknowledged the experience was not what they were going for and earned a second order from me by doing right by the customer. Currently have 2 ottomans on order to make it an 8 seater sectional and can’t wait.

If covered and left in the rain, the design causes water and dirt to run into cushion edges. When I went to remove cushion covers to wash them, the cushion liners had totally disintegrated into messy white powder leaving loose stuffing inside with no firm.

I wouldn’t have written a review here if it weren’t for their being so many negative reviews. I have had a large wicker sectional set (7 pieces) for the past 3 years. We live in Tasmania and the furniture (including cushions with built-in covers) have been outside the entire time (summer and winter) Contrary to the other reviews here we have had nothing but excellent experience with this furniture from research, to purchase, to delivery and use. Customer service has been great throughout. Recently we bought an ottoman to add to the collection and we were very pleased to note that on arrival our established furniture (with 2yrs of weather exposure in full sun (no roof or shade over it) had not faded at all. Additionally. Our family and friends (4 separate parties) have also all bought sets (teak and wicker) and they have been happy with their experiences up in Cairns. If you are considering buying premium furniture and your priority is solid, comfortable and durable furniture that you can easily add to, this brand is worth the money. *I do agree that shipping can be a lot if you buy a small set. Shipping costs seem to be a flat rate so on the positive side, it doesn’t increase with larger sets and seems more appropriate for the shipping of 7 pieces than it does for 2 piece sets

Arrived a month late with 2 pieces damaged. The replacement pieces also arrived damaged. Now awaiting shipment 3. The damage is not do to shipping but manufacturing. Welds broken, aluminum bent into the frame and a leg that looks like it was reattached crooked with a faulty weld. For 7k....I would shop elsewhere. Learn from my experience.