Feather Tracking Order Status

From the moment I arrived, I was met with friendly staff who were eager to assist without being pushy. They guided me through the mattress selection process, helping me understand the different types available and what might suit my sleeping style best. I ended up choosing a hybrid mattress that has completely changed my sleep experience. It’s incredibly comfortable and supportive, and I wake up feeling refreshed every morning. I was also impressed by their delivery service, which was prompt and very efficient. The delivery team set everything up for me and even removed my old mattress, making the transition hassle-free. Their commitment to customer satisfaction is evident in every aspect of their business!

Finally had it with this company. Greatly regret ever going into contract with them because once you commit thousands, it makes it tougher to justify throwing that away, Tons of baits and switches, constantly has inventory and delivery issues. You pay for every new delivery even when it’s to delivery inventory they had out of stock when you wanted it. Never gets new items as promised - don’t believe them about that! Now they’re selling furniture like a regular store at much cheaper prices completely screwing their key customers stuck in much higher rate rental contracts.

I don't have complaints about the service. It's all email, but they respond quickly. The furniture is overpriced and it's not good quality. After paying for the furniture for two years, I feel like I've been ripped off. I could have had high-end pieces for what I've paid for this over time. Beware.

I used to work for feather's delivery team in NYC back in the early days from when it first started up to when Covid started. We had flawless reviews and were greatly liked. As a Delivery Associate and my other coworkers, we cared about every single one of our clients. I first started when the company was operating out of a storage unit in Brooklyn and we had to find the items early in the morning and load what we needed before the day started. I loved it and it was my first job. To my OG Feather team, you'll know who I am. I love you all. My Brothers Julio And T and Drew the Swat man. Can't forget about Avi either and everyone else who handled contact and customer service with people on delivery days. I understand the company has fallen for the worst it seems but I want people to understand it wasn't always like that. We tried our hardest to keep customers happy. Eventually it seems the business was unfortunately unsustainable without going bankrupt thus they probably sold the company that hired people who don't care to uphold the original feather standards. We had a process and it worked if all the pieces where working together and on the same page to produce the same outcome....a happy customer who's using a service they paid for. We always had smiles on our faces and interacted with customers, spoke, offered them suggestions if they ask where a particular piece of furniture would look better. We always made them feel comfortable with us being in there home naturally by being human beings. We met so many famous people and we treated them as normal human beings. I met Amy Shumer and was delivering and setting up her nursery in a studio. She came to say hi as I was lifting a coach and all I hear behind me is "Thats a big F'ing couch" LOL and it was her in all her funny glory.

Good furniture choices (albeit limited) but very difficult to schedule pick ups on the dates you need. We rented for a pop-up store so we didn't have a ton of flexibility and Feather was zero help. Completely inflexible. Not to mention sending me a bill for the month after they already picked up the furniture. Satisfied customers do not seem to be their priority. Do not recommend. . .