LiveChat Tracking Order Status

Good - this plugin is very power full - recommend you

We have been long-time users of LiveChat and have gained numerous deals thanks to the platform, for which we are truly grateful. Unfortunately, for many years, they have been unable to resolve the issue of random logouts, and integrations frequently break on their own. The most recent update has been a complete nightmare. The app barely functions. I constantly receive the message 'You are offline,' and hitting retry does absolutely nothing. Restarting the app only provides a temporary fix. Sadly, I have to give it a 2-star rating and will be moving on to another solution. EDIT: As mentioned, we've already moved on and don't want to spend more time with your support. While it has been helpful, the issue keeps reappearing.

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If there's one thing I had to choose where LiveChat really stands out from other providers I've worked with, it would, hands down, be their customer service. The LiveChat support team isn't staffed with random folks hired onto an account to gather info and pass it on to others who can actually help. The people you talk with are LiveChat employees who understand the ins and outs of their product and how it works. They have a ton of knowledge that helps skyrocket one-touch resolutions, which I greatly appreciate. Since creating our account around 10 months ago, I've spoken with the support team numerous times, and everyone I have ever talked with has been extremely pleasant to work with while trying to solve some issue or another. One thing that always makes me laugh is customer service platform companies who choose to either staff their support team with agents who barely know the product or choose not to even put their product on their own website to support their customers. It becomes obvious that the company is only out to get your subscription fees and doesn't have the end users in mind. LiveChat and its support team have completely refreshed my view of customer service platforms providing a meaningful customer service/support experience.

Do yourself a favor and check out other AI chatbots that will hand off to live agents, you don't know what you're missing. We were with livechat.com for 14 years and just made the switch to SocialIntents and we're getting the same software for 1/5th the price and we aren't charged premiums to 'upgrade' to AI chatbots. Livechat.com was once a cool company but they've gotten greedy. There are a few other options out there too like Customerly that are great options.