Little Bird Tracking Order Status

I had a problem with my ticket and had the most amazing customer service from Lizzie! She helped sort out my problem and was so kind and helpful, Thank you so much Lizzie!

I would like to take this opportunity and say a heartfelt thank you for such a great website. Being a single mother, me and the children have benefitted so much from your family pass and I’ve always enjoyed reading the blog posts.

Looks good on paper, then they increase prices without any notification. Initially started in 2019, and as paid via PayPal I never noticed anything, especially as never had any notification about increase in prices. Initially it was cost effective, then they increased annual payment, then hid further increases by doing it monthly. Not used for 2 years, as every offer I have looked at, is cheaper direct. Just be wary they do increase pricing without any notification, hence they take money out without giving you option to continue.

I signed up for a pound... 1 months trial.. I have not used a single offer as Covid kicked in.. They have taken nearly 100 pound out of my bank account without warning.. no email to advise of upcoming payments.. Nothing.. Steer well clear would be my advice.. Update: LittleBird have refunded half of my money and offered me a free year of membership..Just make sure you read the T's & C's carefully..

I signed up for a 3 month free trial, but due to covid it was less than useful and there was no way I was going to be getting my monies worth. Promptly forgot about it until I was whacked with a £34.99 renewal charge. No notice, no warning, nothing. When trying to exercise my 14 day right to cancel, I was instead offered a discounted rate which I refused - as this company's practice of trying to lock people into a contract with no reminder is considered unfair under the competitions and markets authority, and I personally find it abhorrent. I continued to press for a refund and was informed it would be processed within 7 days. Over a month later I am still waiting for my refund, having followed up and been ignored. Update: refund issued ASAP and offered a free pass for inconvenience caused. I still have an issue with the fact that notice of renewal was not served. I appreciate in this instance, this was an anomaly due to the personal circumstances of the case handler. Review has been upgraded to 4*