Linoto Tracking Order Status

I am still waiting for an order I placed two months ago. It is absolutely impossible to get a response from the company. While I can understand wait time, I cannot understand this level of poor customer service. I can only hope that I actually receive the order someday. I have not even seen a product--but already I cannot recommend the company. Highly disappointing!

I bought a queen sheet set in August of 2020, and since the world was upside down bc of COVID I forgave the fact that it took SIX MONTHS to get my order, and the only way I got a customer service response was to slide into the Instagram account DMs. I've had these sheets for three years and they're starting to tear apart. These sheets are too expensive to fall apart after three years, particularly since I have taken extremely good care of them. Just heartbreaking...

I purchased a pair of linen boxer shorts. They arrived really quickly (5 days?) I have to credit this company for their amazing packaging. Not a stitch of plastic anywhere. it felt like Christmas, but without the waste! The shorts look amazing, good solid linen as described, Haven't worn them yet but am massively impressed so far.

The Linoto experience is great from the get-go. The website answers the basics and Jason answers any other questions not covered there. I went a little overboard after our wedding and did the whole bedroom—sheets, curtains, duvets, blankets—in a mix of indigo and natural colors. The quality is apparent from hand of the linen, to the assembly, to the day it arrives and even six years after. One of those all-too-rare experiences.

Be aware these linens are not made quickly and are subject to slow downs in supply and manufacturing. Based on my interactions with personnel at Linoto. I waited over six months for my order and it was absolutely worth the wait. I have actually placed two more orders since my first two. If you're looking for good quality linens Linoto is exactly that. I purchased linens from three companies, let's call one company S (think blue) and the other company P (falling from the sky). Both of those companies linens are good and their products have high and low points. There was certainly nothing wrong with either and I am happy with my purchases with both. But when I got my Linoto order, I knew I would never purchase from company S or company P again. The weight of the fabric with Linoto is far superior to the other two the flax is longer which leads to much less loss during the cleaning process and the softness is good from the start, though not as good as company S but after a few washes it has softened up nicely and is comparable. To date I have ordered 2 fitted sheets, 4 pillow cases, 4 towels (they're amazing), and a custom quilt which I would fight for in a divorce. There isn't a single product I regret purchasing. I will say that if you're thinking about ordering from Linoto, get your order in yesterday because you're probably going to wait a bit but I promise you won't be upset by the product you get. Also, don't wait around for discounts unless you absolutely must, they're few and far between from what I've seen, which made me a little sad initially, but I'm over it now that I have some of their stuff in my home. Also, they will send you samples if you need to verify a color prior to ordering which is immensely helpful as the actual products do vary a little from what you see on your screen.