Link My Pet Tracking Order Status

Family exercise challenge. The ability to see how much exercise our Boxador gets each day has turned into a fun family challenge. It is no surprise that Mom and Dad lead the pack in steps counted when walking the dog. We also regularly use the light when walking at night in our dark neighborhood. We have not needed the GPS tracking yet, but have tested and it worked great.

Link's customer service is great! I also love that I am able to monitor my dogs activity and keep a record of our walks. I wish that I could integrate my dogs activity and exercise with mine in one app, but this is great for staying on top of keeping us booth healthy and active.

We LOVE Link for our shih tzu - Anytime we're out I feel comfortable knowing it has GPS tracking, we use the LED light on our nighttime walks around the neighborhood (it's so much brighter than I thought it would be!) and I check everyday to make sure he's getting enough exercise. I've used call a vet service in the app too when we had an after-hours emergency, so that was very handy.

Right now if your looking to purchase Link my Pet, I would hold off especially if you have an IPhone with the latest update 16.2, I started having issues 2 weeks ago and last week the Adventure (GPS) shut down completely which is why I purchase it! Customer Service has been nice but I was originally advised the fox would be completed last weekend but the Beta fix did not pass, now as you see below have been advised at least one to two weeks as long as QA test pass. I purchased my Link in mid November and I’m paying for service that I’m not getting! Prior to the IOS update I bragged to everyone about Link and I would have given them 5 stars! Please wait till the get a fox to buy and hope the next IOS update does not repeat this! Ashton Pike (Link My Pet Customer Service) Jan 11, 2023, 10:42 AM EST Hello Cliff, This is Ashton with the Link My Pet Customer Care Department and I wanted to reach out in regards to the Adventure Mode issue with the new iOS 16.2 update. I have spoke to one of our App Developers and they are still working on QA testing for the Link My Pet app in order for it to match with the permissions issue. Once the new app update passes the QA testing it must go through BETA testing to ensure when released before the public there are no bugs within the app software. Once both of those go through testing and pass with no failures then the app will be released. This will be at least a two week process with testing, as long as the testing has passed it may be only one week. Yours, Ashton Pike Link My Pet Customer Care Connecting Pets with Their People (866) 303-1876 Cliff G. Warstler Jan 10, 2023, 4:45 PM EST Ashton Pike: Good afternoon Ashton Pike, I did contact Link this morning and spoke to Crissy, I d love Link product but after speaking to Chrissy at 10:00 am today I am really disappointed! I found out that the Beta Test performed on the fix for Adventures for IPhone IOS 16.2 did not pass and at this time there is no ETA for the fix! I continue to use the link but the Link Active Minutes is way off, once again I walked my dog 3.23 miles and the Link had her over 4 miles! The Calibration Problems started Wednesday 12/28/23 if you look at Tula’s History! I walked Tula 3.28 miles in the morning and we traveled over 7 hours to Deforest, Wisconsin to my sons home, she slept in the backseat, no activity, she played with her sister when we got there and Link had her at 8.71 miles, totally impossible! I played with the Calibration and when I went from 0 to -1 it was way off on previous activities! Up until December 28th this devise was awesome and I bragged about it to everyone. She has been to North Carolina and Wisconsin with it. Please let me know what the status of fix is, if it’s more than another week or two I will be looking for another product and I would believe I’m entitled to a full refund on the product and 10.5 months of service on the device since your company cannot provide a product to do as what it was sold for! Your Adventures GPS was very accurate until the Apple update. I truly hope these issues will be fixed soon! I did call Apple this morning and spoke to a female, she documented the problem but was not familiar with this issue, thank you and please respond! Sincerely: Clifford Warstler

I am so pleased and appreciative with this customer service team! Everyone here is kind and friendly, very attentive to all my needs and questions. I have 2 links that are constantly monitored for peak performance and location. I had a problem recently regarding one of my links and it was resolved rather quickly on their end. I can email at any time or call and speak to one of the representatives during work hours, and not get a robot! I honestly don't just feel like a customer, but family. I say this because that's how I feel. It doesn't matter my question or problem with my links, I know it will be treated with extreme care! We had a beloved pet pass away 2 days ago and they made a donation in his name to honor him. I highly recommend being a part of this family!