Link Interactive Tracking Order Status

good, good, good

Link Interactive has been a great company to work with. Even the installation was easy. Reliability, ease of use and simplicity, especially for the end-users, are really what we’re after. We’ve been very happy with it.

I just got off the phone with Andrea from Link Interactive and she is really stellar. I was initially going to move to ADT because they have a long history in security, however their customer service is very poor and they have a confusing deal with third parties so it's not clear who you are actually dealing with at any given time. Andrea from Link allowed me to take some time to think about getting the home security system without any pressure whatsoever (not the situation with other home security companies--I've called a few in my search for one). Andrea even asked if I wanted her to call me back in 15 mins so I could think about it more. I got back on the phone and she answered all my questions and was very personable. I was just impressed by her and therein, Link Interactive. Looking forward to working with them.

Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

Joseph Barker was very helpful in explaining the different plans offered. He was thorough and very patient with the noise from all my little one's in the background. I appreciated how he promoted Link Interactive's security without relying on belittling other companies. I also appreciated how he left me free to choose the plan I liked and did not pressure me into a contract on the first call. I am confident in Link Interactive after reading numerous positive reviews, and if we ever run into an issue, Joseph has left us with a positive experience from customer service. Thank you!