Linen Chest Tracking Order Status

I have been ordering from Linen Chest for many years. I ordered sheets in January and by the way have all my sheets from this store. Unfortunately the sheets I ordered were too small. The packaging says Queen but they barely fit my bed. After trying to contact them MANY TIMES on their only available contact place by virtual chat I have still not heard from them. Very very frustrating and totally unacceptable. I am stuck with these sheets, have not heard back in 1 month and will NEVER order from them again. They have replied and sent me this message below for which I entered all the information once again only to receive another email (6th one I think) saying that “someone” would contact me soon. I was contacted 1 weeks ago by email with a free delivery waybill to return the sheets. I was issued a refund today April 1, 2025. Thank you. I still think the customer service should be a person and I am unfortunately not comfortable to order more sheets in case they do not fit again.

J'ai fait l'erreur de passer par Uber pour commander des choses chez Linen Chest et le livreur a oublié de me remettre la facture originale. La gérante du magasin a été très gentille et m'a expliqué comment contacté le service à la clientèle pour retracer ma facture originale, mais elle ignorait probablement la crasse incompétence de leur bot service à la clientèle. Impossible de parler à un humain, pas de courriel ou de téléphone pour les contacter directement. Service à la clientèle en magasin génial, service à la clientèle en ligne complètement pourri.

I purchased two lamps Jan 22 online arrived Feb 6,2025 six days later Feb 12 they were marked down 60% !! One time price adjustment policy is 30days from delivery yet LinenChest thwarts every possible attempt to obtain. BOT advises will be contacted but nothing. Call customer care on hold for ever ever ever. Can't believe LinenChest is allowed to operate this way. I will be disputing my payment for a resolution. I see all the auto reply from LinenChest here just like l got from any attempt to email them =automated reply so Linenchest if you truly respect your customers and all your flashy advertising regarding matching price or 30day $ adjustment is valid why oh why are there nothing but upset disgruntled 1☆ reviews here. Something does not add up what a horrible experience to feel scammed by a 🇨🇦 company. No l will not shop here LinenChest shame on you. _________ Today Feb.18 l received an email reply. I will update my review after my price adjustment when completed as promised by LinenChest. Other reviews said empty promises so l will truly be happy to give a ☆☆☆☆ once price adjustment is complete. Not a great 1st time experience trying to connect with customer service yet l am happy with my purchase. This is copied from the email l received.... "We verified your price adjustment Many thanks and have a lovely day, Filomena, Chef d'équipe | Team Lead -------- Feb 27,2025 Happy UPDATE ! Hello Carmen, Thankyou for the price adjustment notification email today. I am updating my review here on TrustPilot to let others know that you did follow through and won me back. 😊

I ordered dishes online which came broken. I did an online chat with them with immediate response 3 times! Each time they asked for pictures which i responded immediately then they went dark, no further response, no resolve. They have no customer service phone nbr where u can chat (not right nowadays) to a living person! Eventually i called an actual store where they were able to resolve the issue. Will know tomorrow when we go to store to get replacement dishes….

It is true that customer service is lacking… However, I placed 3 orders on line recently…Great prices, and free delivery. I also called their store in Vaughan today and was so fortunate to talk to the supervisor, Wendy. She was so pleasant, professional and helpful and very open to some concerns that I had. I will continue to support this Canadian store because of Wendy! With gratitude, 🦋🇨🇦Rosemarie Taylor