Line2 Tracking Order Status

Ass't to a user of this product and I have to say that the customer service team is really bad. They ask the same questions and never resolve the problem. Bad news!

Excellent service Cheap and reliable - GREAT alternative!!!! I would recommend

I have, painfully, been a Line2 customer for years. No more. Each time I manage to get one issue more or less resolved, another issue pops up. I have had almost nothing but problems and regret giving them a chance for so long. Their technical support is essentially non-existent. It's incredibly rare that somebody actually responds on the phone line, and most of the time nobody actually responds to support tickets submitted online. Over the years, I have spent countless hours on hold. When somebody actually responds, they are generally very unhelpful and seem to have no clue about their own platform they are supposedly supporting. My most recent issue is that none of my SMS messages to my clients are working, even though I am led to believe they are via Line2. I don't know how many times I have had to delete and reinstall the app, which only sometimes fixes issues for only a few days. This entire service is trash and I am officially changing providers.

Works but is expensive for the service provided and functionality is limited. Authentication is inconsistent and overly frequent. No way to play messages over speaker in the app. No way to block text messages. No way to bulk delete. No transcription of messages. No way to limit notifications, say, to numbers in your contact list. I got this to catch spurious phone calls on my oldest number. It does that but it’s a major nuisance to track and delete dozens of spam calls per day with this old tech. Customer service is useless. For the speaker issue they told me flat out that was an iOS issue. It patently is not.

Poor customer service. The Android application never worked; most of the time, customer calls always went to voice messages (VM). Sometimes, the SMS doesn't appear for hours, and voice messages are not visible for hours. Even after viewing SMS or listening to VM, they appear new after a few days! After 2-Feb-2025, now outbound SMS nightmare. I am trying to register for a campaign but continue to get rejected, and there is no way to find out why. I spent hours trying to get the Android application to work in the past, but it never did. Finally, I am moving to another provider.