Lime Crime Tracking Order Status

I had a couple of issues with my order, first of all I made a mistake at checkout by choosing the wrong international postage and secondly USPS messed up the package by returning it to sende and let me tell you the customer service team were EXTREMELY helpful and speedy. I was really impressed by how quickly they helped me out to cancel the first order I completed wrongly and then help by resending my second order that the USPS system messed up. Thank you so much for the great customer service!! 💖🖤

The customer service is atrocious. I’ve used this brand for a few years and never really had any issues. Some of the colors are more pigmented than others, and obviously you have to shop in your hair category. I had almost platinum hair in the front so decided to get a hair tint, mainly to cool it and tone it with the oyster tint. It was supposed to be a purple/gray hue. It didn’t do anything to some of my hair and turned other parts green. When I politely reached out to customer service via email I didn’t get a reply. When I used the chat on the website I was asked 800 questions initially, then didn’t get a reply until hours later. Then the woman kept asking if my hair was bleached professionally, and it would have to be very bleached for that color to work. I would guarantee half the people using this brand don’t get their hair professionally dyed, hence the fact they are using your products in the first place. Even after explaining twice that I’ve been doing my own hair using their products for years, no reply to my actual request. I just wanted a replacement in a different shade. They need to work on their customer service, and remember your products are catered to DIY people not hair salons.

I definitely recommend you to try Lime Crime Wet Cherry Lip Gloss 😍 Absolutely amazing

I’ve used lime crime for years and always been pleased with there hair dyes they’ve been the best to get extremely bright colours and always left you’re hair feeling amazing. BUT!! With using lime crime product for years I thought I’d try there bleach kit, NEVER EVER! Again!! It absolutely burnt my hair and my hair has been falling out in chunks ! I’m absolutely devastated and the hair that was left it’s all different colours , I had no choice to put the colour on there’s no way could bleach anymore after the state it left my hair in . My colour is now patchy as hell with loads different shades in because the bleach doesn’t lift properly, the only thing it will lift is you’re hair clean of you’re head ! Absolutely devastated and gutted I should of just stuck to the usual bleach kit I use.

I was a bit sceptical of buying from their website seeing some of the reviews, but then I noticed most negative reviews were from at least 2 years ago and decided it was worth the risk considering the amazing Black Friday sale they had.. I’m so glad I did!! My order was delivered in just over 2 weeks to the UK, not bad at all considering the Black Friday/xmas delays. It was shipped promptly and I had a full tracking throughout its way. My new lipsticks arrived in a cute little box and I couldn’t be happier! I will definitely order from them directly from now on, it’s cheaper and they have so many shades that I couldn’t find in the UK.