Lightology Tracking Order Status

Placed an order for off the mill light fixtures - a bunch of them - for my new house. Accidentally bought more than I needed and started a return, which is when I was slapped with a ridiculous and completely unjustifiable 25% restocking fee and return shipping on top of that. I'm losing 30% of my money for a boxed product which I would be able to return free of charge at any big box store or specialized retailed with non-predatory policilies. You'd be better off buying what you need elsewhere. Lightology is a scammy business, stay away.

Don't go to them, they trash your email and won't unsubscribe you. They insist on your OK to track you before you can get to the unsubscribe link.

One of the WORST companies I have ever dealt with. BEWARE! We lost $1500 with Lightology. Terrible company, totally helpful and friendly when you are buying but then crickets when the order is wrong or damaged and you call for help. Was very specific with order. Ordered 96" Tie Stix Linear light fixture in Walnut with adjustable color temp option. Supposed to receive it 4-6 weeks, but finally received it 14 weeks later. That part was not their fault - It was during COVID. Anyway 14 weeks later finally got the shipment and opened the box only to find it not only was damaged but it was wrong color. Lightology did not return my many calls or emails until I disputed on my credit card and tracked them down through their state corporate registration and filed Better Business Bureau complaint. Representative was very rude and accusatory and said I should have contacted them sooner. Really? So was I supposed to to contact them BEFORE we received the wrong fixture? So long story is this very expensive light fixture they sent me with damage and in the wrong color still sits useless in my garage gathering dust. Mistakes happen. It's too bad as I did give them plenty chance to make it right. Even when companies are just less than good I won't bother writing reviews. Dealing with them has to be THAT bad to do so. My purchase experience with Lightology was SO bad that I feel like I would be doing a great disservice to anybody who is considering a purchase with them if I didn't write about my experience. It's too bad they didn't do the right thing because they do have some really nice stuff. Fortunately there are a lot of good companies who also have really nice stuff too.

Update- The company reached out to try to make this situation right and offered me a different item since mine was damaged when it arrived to their warehouse. I had to pay more then originally but I'm happy that they made an effort to help! I also got my light in perfect condition and very quickly once everything was done! The customer care rep that dealt with me was also very professional and nice. ( I think I got lucky with her as no one else was as helpful as she was from this company!) 2 - stars is being nice... it has been 3 weeks and I still haven't received my order. Every time I speak with a rep they tell me it will be shipped within the next 24hours. day after day goes by and still no lamp. These are the kind of excuses I have gotten : "I apologize but the customer service person may not have had all of the info about the order when they provided this timeline. As I said, I believe there was a delay with this because it may have needed to be converted to US 120V and that takes several days. We also had the Memorial Day which added to the lead time." - this is literally 3 excuses in one reply. I would understand if they owned up to the delay but I hate getting the run around. As you can see by the response above, apparently one holiday has set my shipping date back by 3 weeks, and evidently none of the reps know whats going on,... and my light had to be converted even though this was nowhere in the description of the item. Reply's like this make it very unpleasant to deal with companies and as a first time buyer I don't see why I would recommend this site or repurchase anything from them. ( and I was told that if I wanted expedited shipping I would have to pay extra for fright shipping, which is another off-putting reply to this delayed item, at the very least offer this as compensation for my delayed item or even just a coupon for next time...but no) I don't want to say that this will happen with your order but I do want to point out how they treat customers and issues should they arise with your order. Just something to keep in mind.

We hardly write reviews when things go right, so this time these guys deserve applauding for delivering almost on time. They managed to deliver both fixtures that we ordered, one around $1400 and the other one around $400. The estimated delivery time for the more expensive one was correct, and they managed to deliver it sooner than the 4 weeks stated, but the other one had a hiccup. Originally the site said they deliver in 3 days, but we got an email right after placing the order that it was back ordered. We made a complaint to the customer service, and they were very apologetic but said the vendor listed the wrong estimates and offered us to cancel the order. We didn’t, but surprisingly, they shipped the item a couple of days later which was weeks ahead of the backorder estimates. Both items arrived well packed and in brand new condition. We were not offered any discounts or incentives to write this review unlike some other companies. Thank you!