LiftMaster Tracking Order Status

My garage opener was physically installed and was otherwise working as it is supposed to. Then came the easy and quick part whereby on would expect to find no quirks or difficulties whatsoever with today's state of technology. Turned out that the easy part did drag on and after several attempts the opener simply failed to connect to my wlan. I work with system, network and software; and among other things I am certified network system engineer, so I guess I have at least the basic and obvious possible quandaries covered. Due to the difficulties in connecting the opener to my wifi network, I had no choice but to contact chamberlain support. Provided them the myQ number, and explained the situation: basically, during the initial setup process the opener connects to my smartphone ok via a direct wifi connection to the smartphone, then I provide the wifi password of my wlan through the app on the phone and after about 5 or 10 minutes it show on the screen that it cannot connect. Tried several times to no avail (same outcome). After a length exchange the chamberlain agent, the agent indicated that the opener would not connect to my opener simply because my wlan use a proper and safe password (password constituted of letter and symbols), and then requested that I should change the password/passphrase of my entire wlan because of their faulty device's firmware. Seriously?! This is the most absurd request from any support I have ever heard. I really need a solution for this problem, because it took lots of time and resources to install this garage door opener. Note: Liftmaster is a Chamberlain brand. They are the same company.

Just installed LiftMaster 24V in ground gate openers. Great product, very good support and communication, good price.