LifeSpan Fitness Tracking Order Status

Terrible customer service and warranty process. My 2 year old treadmill broke down in January 2024 due to an electronics issue with the motor and the company has been unable to provide parts for servicing and continuously changed their delivery estimates twice. The latest timeline as of March 2024 is end of the month April 2024 which will leave the treadmill broken for FOUR MONTHS. The company warranty is completely useless if you can’t rely on the company to even stock and manufacture parts for warranty replacement. At this point I will be replacing the treadmill with another brand as I cannot rely on LifeSpan and their delivery estimate timelines for parts replacement. I would never recommend LifeSpan to any customer. Their products are unreliable and the servicing is nonexistent

I bought a high-end TR5000 DT3 - about 10 years ago and during a move lost the safety key. I went to the site and saw that it was out of stock with no estimated date. I called customer service for a workaround. I sent a message from the Lifespan site that said that an internal rewire was possible but no instructions and customer service was not aware of the possibility. Now two weeks have gone by and I felt that I had a $2500 boat anchor. Then a handy neighbor suggested that a simple insulated copper wire could be wedged into the receiving connectors and taped into position. it took about 10 minutes to do and it works perfectly. Customer service still has not gotten back to me.

I submitted this review to the wrong company

Their treadmills work for the first 6 months if you're lucky. I purchased a treadmill from them and after 6 months, the treadmill started stopping abruptly while using it, which can be very dangerous. The treadmill constantly gives error messages and refuses to start after a while of using it for only 2-3 minutes. Lifespan fitness customer service is pretty much useless, as they never answer your calls or even follow up with their online chats. Do not even bother getting extended warranty because they will not grant you technical services when you need help. I regret purchasing their product because I'm stuck with a lifeless treadmill only after 6 months of use. And to think that I have 4 years warranty with them and they have refused to help fix my treadmill. Go somewhere else with your money.

I bought a Lifespan TR800 for $1200 walking desk treadmill. After limited use in the first year (couple hours per week in the busy months) I logged a support ticket after receiving an error code that would stop the belt suddenly and throw me off. They told me it was just out of warranty so nothing they could do. Also told me it was likely just lube. I have followed all instructions and lubricated the machine to the point there is lube dripping and the belt slips and still getting sudden errors. I cannot get support to call back or answer phones. I have opened tickets by email and they get closed without resolving anything. I am really disappointed in Lifespan and my expensive paperweight. I do not recommend.