Lifelab Testing Tracking Order Status

Very happy with their customer service.

I suffer with bloating and gas and have tried to eliminate certain trigger foods from my diet myself, a friend recommended me to lifelab and I had the full body test. It was easy to order and it arrived quickly and was easy to follow. I thought the results would come in an email and it was only when I went into my account that I realised that the results were available on line! Anyway a few Allergys and a lot of intolerance results set me to wondering what I was supposed to eat and in a bit of a flap🤔back on my account and realised I was entitled to a half hour nutritionist phone consultation. I have spoken to Lorraine this evening, she was extremely Knowleable and helpful and gave me loads of tips and advice, I can't thank her enough. An excellent service throughout.

So I finally got my Lifelab Testing allergy and intolerance results, my first sample I didn’t give enough blood, plus Royal Mail postal strikes Christmas and new year, oh and I forgot to activate my second test 🙈 but after the lifelab team did some investigation I got my results! I had a feeling Tomatoes and eggs would be on there as both these set off my geographical tongue, cabbage and green beans threw me a little bit these are both mild intolerances so not to worried, horse hair was a surprise but I’ve never been around horses so I wouldn’t have known! Cashew nuts I only eat in small amounts so was surprised to see I was highly intolerant to those. I’m going to eliminate most of these foods from my diet and see if my digestion improves, I’ve had tummy issues for most of my adult life so hopefully this will help improve those symptoms! All this from a simple scratch of a finger.

Contacted chat tonight as I couldn't access my account, Heather was really helpful in helping me do this, I also couldn't see my order, it said that it hadn't been received, spoke to Heather again, she told me that it had been received a couple of days ago and was being sorted. Very helpful

Got a bit confused with how things were done once I signed up, but Jake on the chat service was an absolute gem and cleared things up for me asap.