Level Tracking Order Status

Beautiful design meets horrible battery life. I read ALL the complaints about abysmal battery life but still bought this expensive paperweight. Battery lasts only a couple weeks and support is zero help. A month of troubleshooting and when they could not find a solution they closed the support ticket. Ive owned this lock for just a year now and have been locked out of my house twice due to arriving home to find a dead battery.

Lock was installed by a professional locksmith. Despite that, it has been jamming constantly. Their support kept asking me to run tests (took a part the lock twice), and all tests showed lock is jamming. Instead of replacing it they kept asking me to preform more and more tests, which stopped making sense. each test requiring taking the lock apart (couldn’t they just share all the tests once so I wouldn’t need to take the lock down each time???).Simply gave up. Seems to me they just don’t want to take responsibility. Will buy Nest lock, have another door with Nest and it works flawlessly

The level is only ok. The Bluetooth is iffy or at least slow so it takes a while to update it’s status in HomeKit before I can use the app to lock or unlock the door. Also using a HomeKit automation to unlock your doors when you get home has to be confirmed so it isn’t hands free which all adds up to a key being easier and faster. Asking Siri to unlock your door is nice but again phone has to be unlocked before it will work so it’s not really hands free. I realize some of these issues are because of apple’s decisions with HomeKit and security but the level app is lacking these features so you have to rely on HomeKit. My other smart lock is better because of a WiFi link, keypad, and better app. Considering the price you don’t get your moneys worth.

Awesome idea but.. Would be much better if it included Wifi Support. Waiting for the Bluetooth to connect each time is a little annoying. Otherwise loves it.

It much better than previous smart locks I’ve used. Integration into HomeKit is seamless. No connectivity issues so far. Very easy to install and setup. The only issue I have is that sometimes on the HomeKit screen the icon for the lock with say “jammed” after I manually lock the door. It’s slightly irritating. But other than that I love it.