Lelo Tracking Order Status

Super disappointed in this product :/ I’ve supported Lelo before and recommended many friends to purchase, because I’ve never had any problems. But I just purchased the lelo and have had hardly any use before it completely stopped working when I went to use it. I’ve heard that these can last up to two years so to only get a couple of uses out of a horrendously expensive product is super disappointing, especially when I’ve tried to be such a loyal customer

Malereusement je dois mettre 3 étoiles a cause des trop nombreux problèmes de livraisons que j'ai eu pour la Belgique. 3 livraisons et aucune d'entre elle ne s'est bien passées. Heureusement leur service client est au top et réactif ce qui augmente ma note. Rien a redire sur les produits qui sont très qualitatif

J'ai contacté le service client pour obtenir de l'aide sur un délai de livraison et les solutions apportées ont été efficaces et rapides. Je peux d'ores et déjà saluer le serieux de la société. Avis à mettre à jour une fois que l'utilisatrice aura testé le produit 😉

Give Nina a Raise! — Excellent Customer Service. I heard good things about Lelo before and wanted to purchase as a Valentine's day gift. The parcel did not arrive in time and despite my despair, Nina in Customer Care was extremely helpful throughout the entire process. Please give this woman a raise and/or a break! She deserves it. I'm not big on writing reviews. The only reason I am even writing this review because of how kind, patient, and attentive she was throughout.

I had two conversations with the customer service and both were extremely helpful, friendly and professional. I am yet to receive my order but cannot fault the customer service I received. Would definitely reccomed