Leesa Tracking Order Status

We receive our mattress and pillows in a timely manner. The packaging was sturdy and durable. Also, it us incredibly satisfying to take the plastic off and watch the mattress puff up! Sleeping on the bed and pillows is AMAZING!! It is so comfortable! I am a side sleeper, and my back and hips are no longer soar when I wake up. You will not be disappointed with this purchase!!

We’d originally purchased two Naturepedic trundle mattresses for our kids’ new bunk bed. While the kids were fine with the mattresses were not comfortable at all for adults. We decided to try the Leesa mattress for the bottom bunk and it’s so much better! It’s actually really comfortable, so those nights we fall asleep with our kids are cozy for all.

First of all, I have no complaints regarding the product. It seems to be well made but I haven't had it long enough to comment on any other aspect. My suggestion for improvements are in two areas. One is quality control. I ordered two twin XL mattresses. They sent me two regular twins. This mistake cost them over $2500 and added a couple of weeks to the time before I will hopefully receive the product I ordered. This is $2500 that will eventually be paid by other customers. The second suggestion would be to improve customer contact regarding the processing of the replacement claim. As expected, they required photographic evidence of the box used for shipping and the actual tags on the mattresses. After providing these, I heard nothing from the company. It would be good to know that they received the photos, that they were satisfactory, and what the next steps/timetable would be. Instead, I had to initiate another call to customer service to get clarity on the status and timetable.

This is my second Leesa mattress and I love them! The pillows are great too. Delivery was much faster than I expected.

Leesa helped me choose the right mattress and figure out how to set up my new mattress. We love our new Legend Hybrid, just the right amount of support and "smooshiness!"