Le Creuset Canada Tracking Order Status

If I could give them a zero I would. Do a search on Trust Pilot. It appears the only demographic that has a rating greater than 3 out of 5 stars is the UK and Netherlands. This is ridiculous for a company selling merchandise that is not for the masses due to cost. A search of them on the Better Business Bureau site shows a failing grade and also indicates they are not accredited. This suggests they are not committed to resolve any consumer complaints through the BBB nor as we found directly. We have not received anything more than an automated message including after posting this review. We wrote back the writer and nothing. My $1,110 order was tracked for 4 weeks from Montreal to BC and than back to Montreal. They have had their products back and have failed to notify me or refund my purchase. I was forced to seek a refund from my credit card company. I was easily able to provide the required back-up for the refund of my purchase. I would encourage you to do the same rather than try and deal with them. The salt and pepper mills are poor quality and not worth the price. The ceramic coating can also be difficult to clean on the pans. Don't expect any cooperation in resolving complaints as they will make the process as difficult as possible. That is why they don't have a telephone number on their website for you to contact them. Any online inquiries will get the automated response with no follow up. Caveat Emptor, Let the Buyer Beware.

Customer service for Le Creuset Canada is basically none. its been over 1.5 weeks and i still havent gotten my shipping confirmation for my online order. emailing customer service takes 4 days to reply

Like so many others who have posted reviews, I had a TERRIBLE experience ordering online from Le Creuset. Their lack of attention to customer service produced a less than amazing Christmas for my partner as this was to be one of her main gifts. Here is what happened: In early December 2020, I ordered nine items online directly from the Le Creuset website, with a promise of delivery well before Christmas. Then, radio silence for eight days. The next thing I heard was an email from "Alisya" indicating that the French press was now out of stock. Ok, disappointing but sometimes suppliers run out of stock. I was told that the remainder of the order was still to be here it time for Christmas. On December 17th, Alysia again confirmed that the balance of the order would be here by Christmas. On December 21st, I received a shipment notice from UPS indicating that the order was in transit, and would be delivered by the end of the day on JANUARY 4TH 2021. What a disaster! So, do yourself a favour and order through Amazon - quite a number of other items I ordered through Amazon arrive on, or ahead of the promised delivery date. !! DO NOT ORDER FROM LE CREUSET !!

Looks like the US Le Creuset site has been getting some bad reviews. My personal experience with Le Creuset (Canada) has been quite good, even during the pandemic. Bought a $130 tea kettle from them several years ago, and discovered that a few small pieces of enamel on the bottom inside chipped off and rusted. These kettles have a lifetime or 5 year warranty (depending on the country). Contacted customer service by email. They responded in a few days that they'd offer a replacement, provided a shipping label, I sent it back, and within two weeks received a replacement kettle. They were professional, relatively prompt, and quite nice--and though I hadn't kept the purchase receipt, honored their warranty.