Leatherman Tracking Order Status

Really good product with a great quality. I’ve ordered the surge black but when it arrived, it looked used and scratched up. Doesn’t really matter for me - but it’s something to have in mind. Otherwise a product with top of the line quality!

The customer service Leatherman Netherlands wich is part of Adola B.V is the worst of all. Totaly lack of support and they even keep the returned item that i bought. If the quality of customer staff equals their products than it will become a bitter end. Bye bye.. Edit. Fast response from Leatherman. They will sent a new item with their apologies about the bad communication..so thumbs up that things can work!

Hoop gedoe om een lederen hoes (sheat)van mijn leatherman die al binnen 5 weken stuk ging..wazige communicatie.. schuld bij gebruiker leggen en oude hoesje niet terugsturen..shame Leatherman Nederland . Nie meer wat t was. Update! Leatherman Nederland reageert snel met welgemeende excuses en oplossing gevonden...Thumbs up!!

Sent in my old leatherman wave for repair as the serrated blade snapped. Informed leatherman that I didn’t want a replacement tool as it was a gift with a lot of sentimental value. Not only did they replace the serrated knife, they changed the standard blade the diamond file the saw put new screw driver bits in even the eyeglasses bit was replaced and to top it off they changed the pliers for the new style pliers with removable cutters, same chassis and scissors though so retained its sentimental value. So refreshing to have a company that still looks after its customers. Absolutely top draw service that quite frankly makes me smile every time I use it now.

Mind blown 🤯!!!! I recently sent in my original Leatherman Wave ( 20th anniversary) to get my serrated blade replaced and straight blade replaced that I had for 16yrs. I was very impressed on how fast it got returned to me, they even tightened up & cleaned All of the other tools. Leatherman brand stands by their warranty, thanks so much!!!!!