Laptops Direct IE (BID) Tracking Order Status

Bought new monitor and arrived on 3rd day Thnak you

I bought a refurbished Dell mini PC and it was delivered within a week. I am very happy with it.

Got my i9 lap top. Had to wait two days for next day delivery so took 1 star away. Its a good system and good price. The best price I found with a 470 RTX with 14 generation INTEL core. The problem was I had no tracking, no emails or update when lap top would come. After waiting for 2 days for my next day delivery I had a message from DHL saying the would be there between 9am and 8.pm, two days after my order. Shame I was not updated before by Laptops direct when I lap top was despatched or out for delivery. After phoning twice they said there was no tracking as my lap top came direct from their supplier. Is this what is meant by LapTops direct? There seems to be a miscommunication between supplier and laptops. No one keeps you informed even though they said they would keep you informed along the way. It’s a bit hard to get through on the phone. But when you do get through the staff are polite. DHL man was nice. He came at 6.00 pm with a great lap top. Satisfied customer and had to wait a bit longer than I expected. Would have liked an apology or a note saying they were late or something. Happy now. Just deducted 1 star.

I don’t know what happened but I was in my shopping cart and went to cancel out to go back to the main page, but it then said my order was processed?? No payments were taken out of me because I hadn’t provided any card details thank god, but now I receive emails to process payment. I’ve tried calling customer service but the number wouldn’t work and I have no other options of communication. Nothing on the help and advice page was helpful for me either unfortunately.

Ordered a PC and 2 monitors from them and everything is perfect with no damages. I ordered then looked at other trustpilot reviews and I got nervous. I for one had no issues with laptopsdirect. Expected delivery date was the 14th of February and it arrived the 12th of February (ordered on the 3rd of February). But given other reviews. Don't depend on exact dates.