LACAUSA Clothing Tracking Order Status

UPDATE: I never heard back from the company but I did receive my orders on a Friday after disputing the chargers on Tuesday. Interestingly, USPS tracking updated Tuesday night at 9:30 PM. My order was shipped that I received everything a couple of days later on Friday. Everything is beautiful and flattering. I love the pieces. Non existent customer service. Placed 2 orders using their new year sale code, and never received a single item. Reached out multiple times (phone, email, website) and heard nothing. Nice clothes plus poor customer service equals not worth the hassle. Will not be ordering again, ever.

I was introduced to this brand and absolutely love it!!! The quality is superb, it's well made and the fabrics they choose are top quality. I like that they have pieces that you can build on by layering and I like that I can get something for work, a night out or a workout - they have some of everything. If you have not tried them - try them! You will not regret it.... made in the USA, Los Angeles.

Love LaCausa! I have a few pieces in my closet that are my go-to’s for comfy, cool and casual looks. ❤️❤️❤️

UPDATE: I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card. Quite generous, honestly! But it did take over two weeks, and more than a few attempts to reach them. (Perhaps me posting a review here motivated the reply? That was my logic in writing it TBH... but it's also possible they would have eventually responded either way. I hope it's the latter.) A truly mixed and vaguely confusing experience. But the clothes are pretty great. --- Same experience as others here. Their posted return/exchange policy is a complete lie, and their customer service department isn’t just bad — it seems to actually not exist. Definitely stay away.

I agree with the reviews on this site about Lacusa’s terrible customer service. It does not exist; they simply ignore you. However, in my opinion, it is not acceptable for customers to order multiple sizes of one item. This is horrible for the environment and unfair to the company. Therefore, I believe the reviews complaining about this aspect are unfair. That’s the limitation of online shopping. But if a product is faulty, it is NOT ethical or sustainable to ignore customer concerns. I love the quality of the clothes I’ve purchased thus far from Lacusa, but one item that shipped had a hole. Clearly they need better quality oversight. I wrote to them and sent a photo, but radio silence. This is anything but ethical and sustainable for me. As a result, I would not recommend purchasing anything from Lacusa and I certainly will not ever again.