KUIU Tracking Order Status

Their website is easy to navigate, with clear photographs and descriptions of the merchandise. Their products are fairly unique and very high quality for reasonable prices. They ship reasonably quickly. I've only had to deal with customer service once and it lived up to my expectations.

I have 3 issues with Kuiu.. the first problem is they do it stand behind their products… Just search the internet on this one for thousands of examples. 2nd, their sizing is wrong compared to most clothing manufacturers.. I wear a 36 pant and a 2x shirt usually. I spend a lot of time in the gym but I am not Arnold for sure. Their clothes are too tight in the joints unless you size way up. Then you are wearing a dress as a coat. Lastly.you buy 3 different items in the same pattern and guarantee one of them the colors will be different from the others. No, the elk don’t care. The point is you are paying premium price for something and the quality sucks.

Updated --- It seems their CS rep was mistaken. They processed my return the next day. Thank you. Great product but the worst customer service. Over 21 days to receive a refund. Their website says 5-7 days. Needless to say, I will be fighting this on my CC. It seems

Subpar products!!. $100 for a pair of hunt gloves, with zero heat resistance and the support staff was incredibly disrespectful and arrogant. He, in so many words, said I was not logical and negligent. Lack of warning tags on their products. Thank you NO thank you. Gonna stick with Sitka.

I was in Alaska last year with some friends. One of them was all about Kuiu. I am an experienced outdoorsman for 60 years. I've owned every brand and best up a lot of it. During our trip his Kuiu backpack ripped. I own Northface packs from 1975, Jansport, Kelty, Mountain Smith, Deuter etc. When I questioned him on it his reply was “ It has a life time guarantee!” “It was expensive!” When I compared it to the Military Day Pack I was using I was amazed on how poorly made his pack was. The stitching, the material and the innovation of the pack were inferior. I pressed him on what he paid and it was about 7 times what I paid for mine. He's a fool for assuming price equals quality. I did more research when I got home and he fits their marketing demographic perfectly-arrogance of the mind and overzealousness of perceived ability. I'll stick with Deuter and rational purchasing decisions based on my knowledge. He was also not aware that this brand is made in China. Caveat Emptorr!