Krakatau Tracking Order Status

Great response from customer services. Purchased a Krakatau Parka. Forgot (my fould) 10% discount voucher. Sent email to CS with copy of my 10% discount, within 2 working days received confirmation back and on third day credit on credit card :)

Not great quality. Everything that I bought (pants, hat, shirt) fall apart after few months wear.

Awesome outerwear brand that exceeded my expectations! Great quality to price ratio with exceptional style. But most importantly one of the best customer service support that I’ve ever dealt with. If there is any issue with your order, rest assured you will be well taken care of. Special thanks to Carlota who doesn’t leave the case until the client is fully satisfied! Definitely will be ordering more from Krakatau because every single piece they make is amazing!

Ordered my Snorkel parka, and quite happy with it! It's warm without being too bulky and is functional with tons of well placed and roomy pockets. You can tell the design is well thought of. One thing to note is that the jacket runs REALLY big. I am usually an M/L and got this jacket first in M, and it was absolutely huge, so I exchanged it for an S. I believe their size chart on their website is not correct, because the measurements of the model doesn't match the size he should be wearing (based on the chart). Fixing this would be helpful! Customer service can be improved, as after a week of returning, I got no response from them. When I called CS, they sent it immediately - seems like they had forgot about it until then. However they were really helpful when speaking with them.

Es ropa de calidad, abrigada, muy ligera y de buen diseño. Tuve que cambiar una parka y el envío lo pagué yo, pero merece la pena; del modelo que elegí sólo puedo quejarme de que la capucha es inmensa!