Kovered Tracking Order Status

Great bag for a great price. Great quality materials and looks and feels well made. Great for carrying a day's worth of stuff to work or on days out. Only problem is that the strap is prone to slipping, and instead of constantly shortening the strap I have taken to sewing it in place.

I'm a little dubious about this company, they sent me a link to review my Taw backpack after purchase, which I completed and I've pasted below. This review was never displayed on their website, nor can I really find it anywhere (I'm copying it from the email sent to me to verify my review). I actually went back and reposted it assuming I'd made some kind of mistake, but it still didn't work. At any rate, my update as of now, plus the original review are below. My original rating would be four stars, my updated rating for the Taw backpack itself is three stars, but given the poor experience of reviewing, they lose an extra star. Update: Everything stands from the original review, but over time it feels like the 'floating' internal lining is getting a little slacker, so it is getting even more difficult to quickly place items in the bag as the pockets are gradually obstructing access even more, even when empty. I would not recommend this bag. Original review: I've had this backpack for a few months now and I'm generally happy with it. The material seems very study, and I do love the look. The main pocket is slightly narrower (in the dimension perpendicular to the back when worn) than I expected, but otherwise the size is as expected. A few small things do let it down in my opinion. 1. The lining of the main section is attached only at the top, so it is completely loose inside the bag. The result is that packing the bag can sometimes be a little difficult if the internal pockets are filled first, as they cause the lining to collapse into the bag (and also makes the bag hard to see into clearly). 2. The straps can cut in a little after a long time wearing. 3. I'm not totally sure about the sturdiness of the magnetic buttons themselves: the plate appears to be in two parts, and the outer part of one of the two that hold the front pocket closed fell off my bag almost immediately (unless it was never there). As the pocket is zipped, it still holds, but it's certainly not ideal.

First impressions are excellent. It’s a great looking practical bag. Unfortunately it ripped after only a few weeks of normal use, with the handle separating from the bag. Despite numerous web forms and emails I’ve had no response. It appears the ‘guarantee’ is non existent. I took the bag to be repaired myself which shows I like the bag but is very disappointing. As much as it’s a great bag I wouldn’t buy another and can’t recommend to anyone else.

We ordered a bag some weeks ago, during the Royal Mail strike, to be delivered to Australia. I contacted Kovered when it didn't arrive and they were very concerned, but given the strike, asked us to wait a little longer. When it still didn't come, they quickly dispatched another via a courier. This one arrived just one week later! Amazingly, the first bag arrived the next day (after 7 weeks in transit). The recipient of the bag is delighted with this excellent quality gift and we are delighted with the care and concern and great customer service of the team at Kovered, especially when they are dealing with circumstances beyond their control. Thank you all. S & K Melbourne, Australia

Had my bag for almost 2 years without any complaints, one of the zips became faulty and after contacting customer services and provided evidence, I was sent a new replacement bag the same week. Excellent customer service and so happy with my bag that I’ve bought a hold-all as well.