Koss Tracking Order Status

I was loving the KOSS KSC75 over-the-ear headphones. The sound and fit was so much better than earbuds. But on 2/19/24 I lost my charging cord at the gym when it fell out of my pocket. On 2/20 I called Koss USA Customer Service (1 (800) 872-5677) and asked to buy a replacement charging cord. The representative, Katilla, said that they didn't sell those, but that she would see if she could find one and send it to me, at no charge. It arrived today, February 27. So, five stars, and give Katilla a bonus!

I bought KSC35 Wireless from the KOSS online store. Paid delivery to Estonia. KOSS sent a UPS tracking number, none of the companies working in Estonia with UPS recognized this number. They all said that the shipment did not leave the United States, although tracking showed that the goods were already in Estonia. I asked the KOSS support service a question. They promised to sort it out and stopped communicating. The next day after contacting the KOSS support service, UPS tracking showed that the parcel was delivered. I asked KOSS who received the parcel and who delivered it. I did not receive an answer. These are obvious scammers who don't care about their customers.

About a year ago I bought a pair of KOSS KSC35 'wireless earclips' cans because they were well reviewed. And I liked them a lot Recently they began to lose charge a bit too quickly so I contacted Koss support. They were brilliant. They arranged a replacement pair very quickly and were very helpful generally.

Ordered a KSC75 on September 2. Order is still pending somewhere in Bensenville, IL. No one is answering my emails to support about a refund at all.

Ordered a KPH40 plus extra cable. Item moved for 10 days from US to Tokyo. Then said it has left Tokyo to got to my country PH. It's 3 weeks now since it left Tokyo. Customer care said to ask if I want Refund, so I did ask and got a refund.